Terms and Conditions
Terms and Conditions
The website www.tropikin.com (“this website”) is owned and operated by Tropikin Limited ("we", "us", "our" or "The company"). We are a registered company number 9169654 with registered offices at First Floor, 76 Uxbridge Road, London, W128LP, United Kingdom
Information about our Website and Products
When you place an order with us, you are making an offer to buy goods and we will send you an e-mail to confirm that we have received your order and the value of your order that will be debited from your credit or debit card.
This email is only to acknowledge that your order has been received and is not to accept your order. Once we have reviewed your order we will e-mail you again to confirm that we accept your order, the payment have been taken from your debit or credit card and that your order was dispatched. In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this.
We may not accept your order for the following reasons:
- The item is out of stock
- Payment have been declined
- Product error including an incorrect price
Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith. Any information errors will be resolved as soon as possible and we shall not be held liable for any errors on the website.
All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible.
We reserve the right to refuse to supply items to any person for any reason whatsoever.
We reserve the right to suspend this website at any time with immediate effect for operational, regulatory, legal or other reasons, withdraw any part of our site or to update product information.
We reserve the right to make changes to our policies and terms and conditions at any time so please review it frequently. Changes and clarifications will take effect immediately upon their posting on this website.
We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.
Prices and availability of stock are subject to change without notice. All prices are in GB pounds sterling and are inclusive of VAT.
We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, because the colours you see on the website will depend on your monitor, we cannot guarantee that your monitor's reproduction of any colour will be accurate.
We take all reasonable steps to ensure that this Website is available 24 hours every day, however, websites do sometimes encounter downtime due to server and, other technical issues.
Payment, Prices and Delivery
You can pay for your order securely online, using a Credit or Debit Card or via PayPal. We currently accept payments online in GB Pounds, EU Euros or US Dollars.
All prices shown are inclusive of VAT.
Most orders are dispatched within 24 hours, however occasionally there may be a delay if we need to review your order or during busy periods.
During our Sale period, due to high volume of orders, your order might take longer than usual to dispatch.
All delivery times are estimates and sometimes due to events beyond our reasonable control, there may be a delay on your delivery. We shall not be held responsible for any delays to your parcel being delivered.
Please note all orders are sent using registered post and therefore must be signed for. You need to provide us an address where someone can sign for the goods. We will not be held responsible for any inaccurate address provided to us.
We ship our goods via Royal Mail but may use an alternative shipment company sometimes. If this happens we will contact you with relevant information.
All deliveries outside the UK may be subject to duty taxes and Tropikin Limited shall not be held responsible for such charges. The customer is solely responsible for these charges.
Cancelation, Returns and Refunds
We are confident that you will be delighted with your purchase. Should you not be satisfied for any reason, you have the right to cancel your order within 14 days from the day you received your goods from us, for an exchange or refund.
To be eligible for a full refund or exchange, the product you return must be in new, unwashed and unworn condition with all the original packaging, including garment tags intact and not removed and hygiene stickers still attached. We do not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser.
If you are living within the UK take your parcel to the post office and obtain a proof of posting certificate. If you do not live within the UK please take your parcel to a trusted courier again ensuring you obtain proof of posting.
It is your responsibility to make sure the parcel is returned to us in the condition you received it. Keep the posting certificate until you have received the refund into your bank account.
Please note exchanges cannot be made for international customers, only refunds. If a replacement size, colour or alternative items are required you will need to place a new order.
We are not liable for any customs duties and taxes that may be charged for items returned outside of the UK and therefore you should ensure that you follow the Returns instructions as provided with your parcel ensuring that you clearly indicate that the item is a stock return.
To arrange a return please check the Shipping and Returns page for more information.
Promotional Codes and Sales
Unfortunately the Promotional Code can’t be used on a Sale item and is only valid for one transaction per customer.
We cannot guarantee exchanges during the Sales period and, if an exchange is not possible or not requested, any returned items will be refunded at the discounted price paid.
We have to reserve the right to amend or withdraw the Promotional Codes and Sales at any time and for any reason without prior notice to you.
To use the Promotional Code on the tropikin.com website, simply enter the code in the Promotional Codes box at the Checkout/Cart page and click Apply the Coupon before paying so that the discount is applied. The Discount Code cannot be used after you’ve placed your order or re-used after you have applied it to your bag.
Legal Ownership of Goods
Legal ownership of the goods will be retained by Tropikin Limited until full payment has been made by you and payment has been received by us. Where a refund is applicable the legal ownership of any items revert back to us.
All content available in this website are copyrighted to Tropikin Limited. By using this website you agree not to copy, download, adapt, alter, modify, rent, lease, loan, sell, distribute or create derivative works of any content of this website, in whole or in part without the prior written permission of Tropikin Limited.
Liability and Indemnity
Except in relation to our contractual obligations to supply goods following acceptance of orders placed on our website, neither we nor any of our directors, employees, suppliers or other representatives will be held liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website (including loss of profit).
We, our directors, employees, suppliers or other representatives will not be held responsible or liable under any circumstances, for interruption of business, loss or damages of any sort incurred as a result of dealing with off- website links on the website, computer viruses or system failure occurred in connection with use of this website or any hyper link from third party websites, inaccurate content, access interruptions to the website or events beyond our reasonable control.
You agree fully to indemnify us, our directors, employees, suppliers or other representatives from and against all liabilities against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or your personal information. We may terminate your use of the website immediately if we consider that you have breached these terms and conditions.
We do not disclose your contact information to any third parties other than for order processing, delivery and customer service or feedback purposes. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998)
Data collected by this website is used to:
- Processing your orders
- For statistical purposes to improve this website and its services to you
- To serve website content to you
- To administer this website
We require your credit/debit card details to process your order effectively. We are committed to protecting your security and we use a secure server link (SSL) which is the recognised standard for secure web transactions. We do not hold your credit/debit card details on our database.
Third Party Links
We are not responsible for the content of any off-website pages or any other websites linked to or from the website. Links appearing on the website are for convenience only and are not an endorsement by us, our affiliates or our partners of the referenced content, product, service, or supplier. Your linking to or from any off-Website pages or other websites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-Website pages or any other websites linked to or from the Website, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy statements and Terms. You should carefully review the Terms and privacy policies of all off-Website pages and other websites that you visit.
These terms and conditions are governed by English law and the parties agree to the non-exclusive jurisdiction of the English courts.